FAQ

1. What products do you sell?

VelouraCharmHouse specializes in computer keyboards, including mechanical keyboards, wireless keyboards, ergonomic keyboards, gaming keyboards, and other keyboard-related accessories.

2. Do you ship within the United States?

Yes. We currently ship throughout the United States.

3. What shipping options are available?

We offer the following shipping methods:

• Express Shipping (3–6 Business Days): $20

• Free Shipping (7–14 Business Days): Free

• Free Standard Shipping (7–14 Business Days): $10

Please note that delivery times are estimates and may vary due to carrier operations, holidays, weather conditions, and destination.

4. How long does order processing take?

Most orders are processed within 1–3 business days before shipment.

5. How can I track my order?

Once your order has shipped, you will receive a tracking confirmation email containing your tracking number and shipment details.

6. Are your keyboards compatible with Windows and Mac?

Compatibility varies by model. Please review the product specifications on each product page before purchasing.

7. Do you sell mechanical keyboards?

Yes. We offer a variety of keyboard styles, including mechanical keyboards designed for gaming, typing, and professional use.

8. Do you offer wireless keyboards?

Yes. Many of our products include wireless connectivity options. Product descriptions provide detailed information regarding features and compatibility.

9. What should I do if my keyboard arrives damaged?

If your item arrives damaged or defective, please contact our customer support team with photos of the product and packaging. We will review the issue and assist you as quickly as possible.

10. Can I cancel or modify my order?

If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request before the order enters processing or shipment.

11. What is your return policy?

Please refer to our Return & Refund Policy page for complete information regarding returns, exchanges, eligibility requirements, and processing times.

12. Is my payment information secure?

Yes. We use trusted payment processing providers and industry-standard security measures to help protect your personal and financial information.

13. How can I contact customer support?

You can contact us through our Contact Us page. Our support team will be happy to assist with any questions or concerns.

14. Do you offer promotions or discounts?

Yes. We occasionally provide special promotions, seasonal discounts, and exclusive offers. Subscribe to our newsletter to stay informed about our latest deals and product releases